Your hospital activates your account and emails you an invitation to the program. You sign in with your government single sign-on, confirm your consent, then complete four short training modules before you complete your first cycle of Health Surveys.

Your sign-in relies entirely on your Greece/IDIKA single sign-on. There is no separate Wave Health password. If you are having trouble with your login, please refer to sign-in support.

Yes. In “Profile & Settings” on the Menu, you can turn email and SMS reminders on or off, and update the email address or phone number, by clicking the Edit button on “How We Reach You”. You can change your language on the same screen where it says “Language Preferences”.

Only you and your own hospital’s assigned clinical contact can see your individual answers and scores.

In “Profile & Settings”, click “Download a copy” to receive an export of all the information you’ve submitted through the program, including your questionnaire responses.

Wave Assist will pull information from a clinically approved knowledge base of mental health articles from reputable clinical sources. You can ask for non-medical guidance on anything mental-health related, but it cannot give you a medical diagnosis. Wave Assist is not a substitute for emergency services, and does not diagnose, prescribe, or replace medical advice.

When you click “Withdraw” in the “Profile & Settings” section, this deactivates your account. You lose access to the platform, including training, Wave Assist, and support, until your hospital administrator reactivates you. Your past answers aren’t deleted. If you would like a full account and data deletion, you can submit a request through support.

If you decline consent the very first time you sign in, you will still be able to finish training, access Wave Assist and support, but you will not receive questionnaires, and you’re asked to consent again at your next sign-in.

Complete your PHQ-9, GAD-7, and Symptom Review every two weeks, see your own scores and trends, re-watch training modules, ask questions to Wave Assist, and submit support requests.

About 10 minutes every two weeks for PHQ-9 and GAD-7 (5 minutes each), plus a short Symptom Review on top of that. You can do it from your phone, tablet, or computer’s browser.

The PHQ-9 (Patient Health Questionnaire-9) is a short, nine-question survey about mood. It asks how often, over the last two weeks, you’ve been bothered by things like losing interest in activities, feeling down, sleep, energy, appetite, concentration, and how you feel about yourself.

The GAD-7 (Generalized Anxiety Disorder-7) is a short, seven-question survey about anxiety. It asks how often, over the last two weeks, you’ve felt things like nervousness, worry that’s hard to control, trouble relaxing, restlessness, or irritability.

These surveys ask how you’ve been feeling recently. Filling them out every two weeks helps you and your care team see how you’re doing over time, spot any patterns, and notice when you might need some extra support.

For each question in the PHQ-9/GAD-7, choose how often it’s bothered you over the last two weeks – not at all, several days, more than half the days, or nearly every day. Think about the whole two weeks, not just today. There are no right or wrong answers, and answering honestly is the most helpful for you and your care team. If you can, find a quiet, private moment to complete them. The Symptom Review asks for the last 24 hours.

Yes. Both were developed by experts in psychiatry and psychology, tested in large studies, and are used every day in healthcare around the world. The website uses their official published Greek translations. They’re tools for checking in and tracking change, not a diagnosis. The sources of these questionnaires are referenced at the bottom when you are filling them out.

The Symptom Review asks about symptoms such as fatigue, skin issues, nausea, shortness of breath, and pain location (using a body map). These answers show how you’re doing physically, separate from the mental-health questions in PHQ-9 and GAD-7.

Yes — the Symptom Review has a “completed with help” option, so a caregiver or family member can assist you with it if you need.

Your answers are saved automatically for 24 hours, even if you sign out. You can come back within 24 hours and resume your answers. After 24 hours, an unfinished survey restarts from the first question. Either way, your overall two-week cycle isn’t affected.

If it isn’t submitted within the two-week cycle, it’s recorded as expired. There is no penalty, and your next cycle opens on schedule. You’ll get a reminder when the cycle opens, then again on day 7 and day 12 if it’s still not completed. It is important that you complete your surveys when they become available so that you and your clinical contact can see an accurate view of how you’ve been doing.

Each answer is worth a set number of points, and these are added up into a total for each survey. Your results show your answers, the total, and severity, which gives a general sense of how strongly symptoms are showing up right now.

No. Your results show your own answers, the item scores, the total, and severity, always with a clear statement that this isn’t a diagnosis. It’s meant to help track patterns over time, not to replace a clinical assessment.

In the “Trends” tab, you can see tables and a chart for each survey that shows your scores over time. If you miss a cycle, it just shows as a gap in the chart, not an error.

If any answer suggests you might be at risk — specifically the self-harm question in PHQ-9 — you’ll see crisis information on screen, including 112 for emergencies and 10306 for the national mental health line, and your hospital’s clinical contact may follow up.

It’s a standard part of the questionnaire. If you answer it positively, you’ll see support information straight away, including 112 for emergencies and 10306 for the national mental health line, and your hospital’s clinical contact will be notified.

If you answer the self-harm question positively, or rate any symptom as Severe or Very severe, your hospital’s clinical contact will be notified, and they may contact you. Your hospital’s clinical contact sees your responses on their task list and marks them read once reviewed, but you won’t get a separate notification when someone has looked at your answers.

No. Patient and caregiver accounts are completely separate and independent in this program. Nothing you submit is visible to anyone registered as a caregiver, and vice versa.

Yes. A safety-related answer shows you crisis resources available on screen immediately, before you even submit, and flags it for your hospital’s clinical contact. You can also reach out any time by submitting a support request in “Support”.

Complete your own PHQ-9 and GAD-7 every two weeks, see your own scores and trends, access non-medical caregiver-burnout guidance through Wave Assist, and submit support requests.

It takes about 10 minutes every two weeks. There are two short surveys, PHQ-9 and GAD-7, which are about 5 minutes each. You can do it from your phone, tablet, or computer’s browser.

The PHQ-9 (Patient Health Questionnaire-9) is a short, nine-question survey about mood. It asks how often, over the last two weeks, you’ve been bothered by things like losing interest in activities, feeling down, sleep, energy, appetite, concentration, and how you feel about yourself.

The GAD-7 (Generalized Anxiety Disorder-7) is a short, seven-question survey about anxiety. It asks how often, over the last two weeks, you’ve felt things like nervousness, worry that’s hard to control, trouble relaxing, restlessness, or irritability.

These surveys ask how you’ve been feeling recently. Filling them out every two weeks helps you and your care team see how you’re doing over time, spot any patterns, and notice when you might need some extra support.

For each question in the PHQ-9/GAD-7, choose how often it’s bothered you over the last two weeks – not at all, several days, more than half the days, or nearly every day. Think about the whole two weeks, not just today. There are no right or wrong answers, and answering honestly is the most helpful for you and your care team. If you can, find a quiet, private moment to complete them. The Symptom Review asks for the last 24 hours.

Yes. Both were developed by experts in psychiatry and psychology, tested in large studies, and are used every day in healthcare around the world. The website uses their official published Greek translations. They’re tools for checking in and tracking change, not a diagnosis. The sources of these questionnaires are referenced at the bottom when you are filling them out.

Your answers are saved automatically for 24 hours, even if you sign out. You can come back within 24 hours and resume your answers. After 24 hours, an unfinished survey restarts from the first question. Either way, your overall two-week cycle isn’t affected.

An unsubmitted questionnaire is marked expired after two weeks, with reminder notifications when the cycle opens, then again on day 7 and day 12 if it’s still not completed.

Each answer is worth a set number of points, and these are added up into a total for each survey. Your results show your answers, the total, and severity, which gives a general sense of how strongly symptoms are showing up right now.

No. Your results show your own answers, the item scores, the total, and severity, always with a clear statement that this isn’t a diagnosis. It’s meant to help track patterns over time, not to replace a clinical assessment.

In the “Trends” tab, you can see tables and a chart for each survey that shows your scores over time. If you miss a cycle, it just shows as a gap in the chart, not an error.

If any answer suggests you might be at risk — specifically the self-harm question in PHQ-9 — you’ll see crisis information on screen, including 112 for emergencies and 10306 for the national mental health line, and your hospital’s clinical contact may follow up.

It’s a standard part of the questionnaire. If you answer it positively, you’ll see support information straight away, including 112 for emergencies and 10306 for the national mental health line, and your hospital’s clinical contact will be notified.

Only your own hospital’s clinical contact can see your individual answers and if something in your questionnaires needs clinical attention. Hospital and program administrators never see your actual responses, only whether your account is active.

No. Caregiver and patient accounts are completely separate and independent on this platform. Nothing you submit is visible to anyone registered as a patient, and vice versa.

Yes. A safety-related answer shows you crisis resources available on screen immediately, before you even submit, and flags it for your hospital’s clinical contact. You can also reach out any time by submitting a support request in “Support”.